Gartner Group Sarbanes-Oxley News ---

Availability of e-mail a business continuity issue
Availability of e-mail for business continuity
and associated data can impact an organization's ability to make or break
a profit objectives -- as well as retain or lose customers. In today's
economy, the importance of e-mail takes on new meaning. Recovery time and
recovery point objectives (RTOs and RPOs) are no longer general rules. The
Exchange administrator's ability to meet or exceed the proverbial lines in the
sand, in terms of time to recover and the age of the data recovered, can mean
the difference between gainful employment and prepping for a job interview.
Questions that you need to have answers to are:
- What is the the impact of e-mail downtime on today's business,
- What are the types of potential failures -- both the common and the
not-so-common along with the general probability of occurrence, and
- How do you plan to mitigate the impact of these challenges to ensure
adequate levels of protection for your e-mail
environment.
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CIO Strategic Planning Guidelines
CIOs now are
starting to develop new information technology strategies. As they do that, they need to include
understanding the fundamental business and operational trends that are driving
businesses and enterprises of all types to redesign their operations. The principles that CIOs need to keep in
mind are:
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Flexibility - CIOs must be able to respond to
opportunities and challenges faster than ever before. These CIOs are usually
battling well-resourced
organizations that may be based where the opportunity originated, or
another globalizing company that is reaching out for new opportunities. In
order to compete, a CIO must create a strategy this helps the enterprise
to deliver faster a product or service as good, or better, than that of
potentially any other company in the world.
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Simplicity - The increase in technology has led
to increased complexity. While per unit costs of technology are decreasing, in
aggregate IT budgets continue to
increase. With the pressure on IT to act less as a cost center and more as
a way to increase the profitability of business units, adding more storage,
more bandwidth, or additional technologies throughout the organization is no
longer an acceptable approach to managing information technology. Instead,
smart CIOs are investigating technologies like continuous data protection,
virtualization, and wireless connectivity to help IT slim down its footprint
while increasing their business's competitive advantages. Therefore, the IT
team is typically in a difficult position, assessing where to cut costs while
still moving forward with a plan to continually enhance IT services to the
business.
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Security and Mandated Requirements - With the
growing importance of applications and data, the sources of threats to
enterprise data have multiplied dramatically. Everything from natural
disasters, to criminals, and corrupt sources within the company can steal or corrupt data.
While CIOs do everything that they can to stop these threats in the first
place, they still must be prepared to recover from these threats as quickly as
possible.
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Disaster Recovery Business Continuity - As
businesses have expanded, the need for anytime, anywhere application access
has become a requirement. At the same time, "follow the sun" (global 24/7)
operations have shrinking maintenance windows and a need for applications to
be running at all times. Delay or loss of data for any reason - system
failure, natural disasters - has a domino-like effect across the entire
organization, at any time of the day or
night.
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Art Work In Danager - Disaster Plans Need to Address That
Natural disasters, such as hurricanes that assault the
southern Florida and Louisiana, make all of us acutely aware of our
vulnerabilities to disaster. Fortunately, catastrophes of this magnitude are
rare, but disaster can strike in many ways. For example, a broken water main
inundated the Chicago Historical Society; fire severely damaged the Cabildo in
New Orleans; the Loma Prieta earthquake damaged several San Francisco area
museums and libraries; smoke from an electrical fire covered collections
throughout the Huntington Gallery; mold damage threatened Mount Vernon's
archival collections. Large or small, natural or man-made, emergencies put an
institution's staff and collections in danger.
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Backup and Retention a DRP issue
Traditional storage environments have many of the same problems as
distributed server farms: applications are tied to physical devices, making any
response to changing needs both disruptive and time-consuming; capacity
utilization is low; and many maintenance activities require application
downtime. The simple and straightforward solution is storage virtualization, which
decouples applications and data from the underlying physical devices. Storage
virtualization simplifies storage management, as only a single set of tools are
required for a given virtualized set of similar devices, such as managing a set
of disk systems.
For IT departments charged with delivering greater business value in the
face of unprecedented data growth, storage virtualization is a very attractive
way to control costs, improve
performance and maximize resource utilization.
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HIPAA is a major compliance issue for CIOs in Heathcare
There is a high degree of mobility inherent in the work styles of most
healthcare professionals, IT must remain cognizant of where critical data is
being stored and whatÂ’s at risk on top of providing 24x7 productivity. In its
healthcare and life sciences respondent base alone, it has been said that
89% of healthcare organizations have some percentage of their employees working
away from the office at least one day per week, while 87% of healthcare
organizations have some percentage of workers telecommuting from home at least
one day per week, and more than 50% have some segment of workers telecommuting
at least four days per week. To support this mobile work style, 95% of these
enterprises have users relying on smartphones for work, usually in addition to
laptop computers.
Regulatory compliance tops the list of concerns among healthcare and life
sciences IT professionals with 86% of healthcare IT decision-makers rating it as
a high or critical priority over the course of the coming year. Immediately
following regulatory compliance
is data security, with 31% of healthcare enterprises ranking it a critical
priority and almost 60% ranking it as a high priority.
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Goals of a Disaster Recovery Planning Defined
The ultimate goal
of Disaster Recovery Plan
(DRP) is to get your business restarted in an acceptable timeframe. For
some organizations that means within minutes, while for others it means hours or
possibly days. The cost of operational downtime varies among businesses and
industries. For example, financial firms often calculate that cost in millions
of dollars per hour, while other industries calculate operational downtime as
thousands per day. These costs include lost business transactions, employee
productivity, and customers - not to mention regulatory penalties. The ability
to tolerate these losses generally determines business continuity
strategy.
There are two types of
disasters:
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Physical
destruction of a location and data (or access to location and
data). Examples: fire, flood, earthquake, significant power or network
outage.
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Data
destruction without physical destruction. Examples: hardware
failure, virus/hacker attack, software malfunction, human
error.
Each if these have a different set of
requirements and your
Disaster Recovery / Business Continuity Plan needs to take them into
consideration.
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Social networks - big worry for CIOs
Controlling communications
on social networking Web sites is far more complex for corporations because
they're attempting to control communications on Web sites that are outside their
IT systems and that are almost continuously changing or adding to the number of
applications that can be used to network.
This is one of the reasons why popular social networking sites, such as
Facebook, Twitter, and LinkedIn, are causing a stir in the financial services
community as well as other highly regulated industries as companies seek ways to
control how the sites are used to communicate with potential clients and
colleagues.
It is a bigger issue than email and IM. For IM and email, you pretty
much use standard port and protocols. You just have to be in the right spot in
the network to capture it and monitor it. That is not the case for these
social networks. Security is
an issue.
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Hackers focus on iPad
(Computerworld) Hackers are targeting iPad users with
bogus update messages that dupe them into downloading malicious code onto their
Windows PCs, a security researcher
said today.
The messages claim that a recent update to iTunes has been released for the
iPad, according to Romanian security company BitDefender. "It is very important
to keep the software on your iPad updated for best performance, newer features
and security," the message reads. "To get the latest version of iTunes software,
please go to ... and install the application."
The link in the message leads to a copycat of the legitimate iTunes download
site, where users are asked to approve the download of a file dubbed
"itunessetup.exe."
The file masquerading as the iTunes update is actually a Trojan horse that
injects code into Windows' "explorer.exe" process and opens a backdoor for
hackers, who then use that entrance to add more malware to the PC. The
"Backdoor.Bifrose.AADY" Trojan also tries to snatch activation keys from various
programs on the hacked
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States Attack Internet Tax Free Zone
Amazon.com filed a lawsuit on Monday to fight a demand from North Carolina's
tax collectors for detailed records
including names and addresses of customers and information on what was
purchased.
The lawsuit says the demand violates the privacy and First Amendment rights
of Amazon's customers. North Carolina's Department of Revenue had ordered the
online retailer to provide full details on nearly 50 million purchases made by
state residents between 2003 and 2010.
Amazon is asking a federal judge in Seattle to rule that the demand is
illegal, and left open the possibility of requesting a preliminary injunction
against North Carolina's tax collectors.
Because Amazon has no offices or warehouses in North Carolina, it is not
required to collect the customary 5.75 percent sales tax on shipments, although
tax collectors have reminded residents that what's known as a use tax applies on
anything "purchased or received" through the mail.
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Vendor management is a key to cost control
Vendor management is an area where costs and
productivity can be improved. What IT organizations must do is:
- Have a consistant and uniform message
- Know what your requirements are and what your vendor's abilities are
- Do not get locked in on price
- Have multiple suppliers
- Use both small and large vendors
- Review the relationship on an on on-going basis
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Backup service providers an expanding DRP resource
Online backup
and recovery service providers have emerged from different market spaces and
have different product focuses and business drivers. These providers can be
grouped into three categories:
- Service providers leveraging existing core business resources
to expand into adjacent markets to look for new revenue
opportunities
- Service providers concentrating on server backup in niche
markets: backup and recovery only, single verticals, regional
boundaries
- Service providers whose backup and recovery service forms an
integral part of a broader spectrum of information management and data
protection services
The scope, strengths, and weaknesses of each type of online
backup and recovery service provider are characterized with respect to the
current and forward-looking requirements of companies looking to protect their
server data. Such requirements range from full system (versus data only) backup
and restore to comprehensive business continuity best practices and support.
Understanding these strengths and weaknesses can help businesses clarify their
server protection requirements and better align their selection criteria and
focus with their business goals.
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Security threats are on the rise and they are costly
Companies as well as individuals need well defined
security policies and
procedures to combat secrutiy threats.
In a report that was recently published it was
estimated that breaches cost companies between $90 and $305 per lost record.
This includes notifying customers, hiring contractors to fix computer systems,
fines and lost business. In addition, over 95 percent of network attacks are
entirely financially motivated. This is different than two or three years ago
where it may have been a college student who wanted to crash your computer.
Threats today burrow deep in computers and hide. They are a lot less visible
today.
Indeed, the new threats are much more sophisticated
than those security experts had foiled in the past. The easy things - viruses,
Trojans and worms - are generally stoppable by most firewalls or certainly
inline intrusion prevention. But now, hackers and the organizations that fund
them have upped the ante for gateway and network
security.
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CIOs Major Responsibilities Are Focused
CIOs have three major
responsibilities in helping enterprises succeed.
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CIOs
must keep all IT systems and networks managed, optimized, and available to
contribute maximum business value at minimal cost.
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CIOs need to protect critical infrastructure against an
increasingly hostile threat environment spyware, viruses, attacks, intrusions
and human-engineered security lapses.
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CIOs
must prevent exposure to legal and regulatory compliance penalties or
breach disclosure laws. If IT fails in any one of these areas, their
organizations can go out of business, or face criminal
sanctions.
In meeting
these responsibilities, CIOs can no longer incrementally buy new tools to meet
any new requirement that makes headlines in the technical or business media.
Business drivers, security and compliance mandates converging on the enterprise
require a converged
response. CIOs now demand solutions that enable them to eliminate redundant
technologies and processes and integrate disparate elements into a common
workflow. While established enterprise software vendors have adopted the
language of convergence and consolidation, their product lines remain
constrained by legacy architectures and designs. Proposing radical change to
their customers' carries the risk of disrupting established revenue flows not to
mention technical risks inherent in overhauling or replacing obsolete
products.
Business
runs at a velocity unimagined a few short years ago. Complex and highly
distributed environments have grown to support an intricate web of partners,
suppliers, distributors, and customers. Service oriented architectures and
web-based applications have progressed from vision to real-world instantiation
as enterprises look to leverage technology to innovate and deliver new services.
In this new world, IT-delivered services must be available 24x7 to customers,
suppliers, employees, regulators, investors and other constituencies.
The
highly exposed nature of today's IT infrastructures
fundamentally changes how organizations manage IT assets, processes and
data. IT organizations can no longer treat resource management and maintenance
as back-end functions that can be performed at times and conditions of their
choosing. Neither is their work protected from outside scrutiny. Processes whose
success or failures were largely internal now make the difference between
business success or failure, legal compliance or litigation, prudent stewardship
or ineffective execution.
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Passwords that hackers can attack
Hackers
attack the most commonly used passwords. Security Policies should specifically
exclude these as options for users.
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123456
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12345
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123456789
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Password
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iloveyou
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princess
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rockyou
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1234567
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12345678
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abc123
Everyone needs to understand what the combination of poor passwords
means in today's world of automated cyber attacks: with only minimal effort, a
hacker can gain access to one new account every second - or 1000 accounts every
17 minutes according to Imperva.
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The
shortness and simplicity of passwords means many users select credentials that
will make them susceptible to basic forms of cyber attacks known as
"brute force attacks."
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Nearly 50% of users used names, slang words, dictionary words or
trivial passwords (consecutive digits, adjacent keyboard keys, and so on). The
most common password is "123456".
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Solid State Disk (SSD) is an opportunity for CIOs
While SSD represents a premium in storage capacity, it's well
worth it if it improves storage response time to users and critical
applications.
Data storage managers are making moves toward solid-state
storage and solid-state drives (SSDs), with 14% of 360 survey respondents
planning to implement them this year and nearly 40% planning to evaluate them
this year (in addition to the 7% who already have them in place). Those numbers
mean that right now Many CIOs could use help in comparing SSD vs. HDD and determining what value they'd
get from implementing SSD to fix performance problems. This is a role that's
tailor-made for an operation's manager and represents an excellent value-add
opportunity.
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Today's cost savings increase cost of doing business

In
these economic times, CIO and CFO are tempted to have their companyÂ’s employees
to hang on to their desktop and notebook computers for a couple of years beyond
the usual three-year life cycle. This way they hope to avoid the capital expense
of replacing them. However, knowledgeable professionals have data that shows
that as a false savings.
Four
to five years after a laptop has been put in service they often are more trouble
than they are worth. The reasons are simple, the longer a laptop or a
desktop is in service the greater the chance that they will need for repair, an
upgrade of an internal card, an upgrade in memory, and a new OS.
After
the three years, hard drive failures go up dramatically, as do problems with
keyboards, screens, and batteries. In addition, the outdated notebooks will
cost an organization in lost end-user productivity, since a machine that is two
generations behind current models takes longer to boot up and runs
sluggishly.
When
CIO and CEO look to trim costs, care needs to be take so that long term
productivity is not impacted. In addition, if employees feel they are not
productive because of "technology', once the economy improves they will find
better jobs where the technology is more current..
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Security Predictions
2009 began with the biggest data breach in history. Wonder what
could possibly be in store this year? The experts have spoken and have issued
their astute security predictions for the New Year:
- Increased funding security budgets
- New compliance regulations created and enforced by
congress
- New problems with mobile security: new mobile phone worms and
Trojans
- A new key area of competition: Cloud computing
- Growth in desktop virtualization
Security Manual Template Policies and
Procedures
ISO 27000 (27001 & 27002) - Sarbanes-Oxley -
PCI - Patriot Act - HIPAA Compliant

This Security Manual for the Internet and Information Technology
is over 240 pages in length. The template is compliant with ISO 27000
(formerly ISO 17799), Sarbanes-Oxley, Patriot Act and HIPAA and includes a PCI
DSS Audit program. All versions of the Security Manual template include both the
Business & IT Impact Questionnaire and the Threat & Vulnerability
Assessment Tool (both were redesigned to address Sarbanes Oxley
compliance). In addition, the Security Manual Template PREMIUM
Edition contains 16 detail job descriptions that apply specifically to security
and Sarbanes Oxley.
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PCI-DSS is a global requirement
Although the Payment Card Industry Data Security Standard (PCI
DSS) has become a global requirement, many organizations are lagging in
compliance. For many companies, regulatory compliance can already be an
overwhelming and confusing area to navigate, and the need to comply with the PCI
DSS might feel like yet another burden. The PCI-DSS compliance kit meets fully
meets enterprise compliance requirements.
The PCI DSS security requirements apply to all “system
components.” A system component is defined as any network component, server, or
application that is included in or connected to the cardholder data environment.
The cardholder data environment is that part of the network that possesses
cardholder data or sensitive authentication data. Network components include but
are not limited to firewalls, switches, routers, wireless access points, network
appliances, and other security appliances.
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Data deduplications impacts IT budgets
Data deduplication is not just altering what media companies use as backup
targets; it dramatically affects operating efficiencies, simplifies remote
office data protection, and makes disaster recovery significantly more
affordable and realistic for a much greater percentage of the overall market.
Its advent is not unlike other storage innovations where market leadership was
not necessarily determined by a technology capability, but rather the true
achievable business benefits brought about by the entire solution.

Storage is more than a mainframe peripheral and as such has a profound impact
on the entire IT industry and IT budgets in particular. Vendors are now poised
to make a major impact by illuminating a series of expensive problems within
storage environments caused by an endless array of duplicate data sprawl. CIOs
and IT professionals now realize they do not have to keep buying more and more
storage capacity as there are more efficient ways to store and manage
information - especially in secondary storage environments.
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ITSM is part of the necessary infrastructure cost of IT
IT Service Management and technical
support of customers is still seen by many organizations as a necessary evil,
one of the many costs of doing business. And while providing support does add a
line to your balance sheet, it also creates a multitude of opportunities to
cultivate relationships that maintain your customer base and even grow it.
 
The crux of the matter is this: Technical support should no longer be
perceived as a pricy "fix-it shop around back"; technical support has grown into
a revenue-generating, company-strengthening powerhouse right in the heart of the
organization. With the right tactics and technology, your support center can
realize its full potential by becoming an essential, strategic component of your
organization's success. Just as a surgeon needs the proper tools to perform
operations, so, too, must support center representatives have the proper tools
to get their jobs done efficiently and cost-effectively.
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