Gartner Group Sarbanes-Oxley News ---

CIOs Major Responsibilities Are Focused
CIOs have three major
responsibilities in helping enterprises succeed.
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CIOs
must keep all IT systems and networks managed, optimized, and available to
contribute maximum business value at minimal cost.
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CIOs need to protect critical infrastructure against an
increasingly hostile threat environment spyware, viruses, attacks, intrusions
and human-engineered security lapses.
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CIOs
must prevent exposure to legal and regulatory compliance penalties or
breach disclosure laws. If IT fails in any one of these areas, their
organizations can go out of business, or face criminal
sanctions.
In meeting
these responsibilities, CIOs can no longer incrementally buy new tools to meet
any new requirement that makes headlines in the technical or business media.
Business drivers, security and compliance mandates converging on the enterprise
require a converged
response. CIOs now demand solutions that enable them to eliminate redundant
technologies and processes and integrate disparate elements into a common
workflow. While established enterprise software vendors have adopted the
language of convergence and consolidation, their product lines remain
constrained by legacy architectures and designs. Proposing radical change to
their customers' carries the risk of disrupting established revenue flows not to
mention technical risks inherent in overhauling or replacing obsolete
products.
Business
runs at a velocity unimagined a few short years ago. Complex and highly
distributed environments have grown to support an intricate web of partners,
suppliers, distributors, and customers. Service oriented architectures and
web-based applications have progressed from vision to real-world instantiation
as enterprises look to leverage technology to innovate and deliver new services.
In this new world, IT-delivered services must be available 24x7 to customers,
suppliers, employees, regulators, investors and other constituencies.
The
highly exposed nature of today's IT infrastructures
fundamentally changes how organizations manage IT assets, processes and
data. IT organizations can no longer treat resource management and maintenance
as back-end functions that can be performed at times and conditions of their
choosing. Neither is their work protected from outside scrutiny. Processes whose
success or failures were largely internal now make the difference between
business success or failure, legal compliance or litigation, prudent stewardship
or ineffective execution.
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Passwords that hackers can attack
Hackers
attack the most commonly used passwords. Security Policies should specifically
exclude these as options for users.
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123456
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12345
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123456789
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Password
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iloveyou
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princess
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rockyou
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1234567
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12345678
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abc123
Everyone needs to understand what the combination of poor passwords
means in today's world of automated cyber attacks: with only minimal effort, a
hacker can gain access to one new account every second - or 1000 accounts every
17 minutes according to Imperva.
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The
shortness and simplicity of passwords means many users select credentials that
will make them susceptible to basic forms of cyber attacks known as
"brute force attacks."
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Nearly 50% of users used names, slang words, dictionary words or
trivial passwords (consecutive digits, adjacent keyboard keys, and so on). The
most common password is "123456".
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Solid State Disk (SSD) is an opportunity for CIOs
While SSD represents a premium in storage capacity, it's well
worth it if it improves storage response time to users and critical
applications.
Data storage managers are making moves toward solid-state
storage and solid-state drives (SSDs), with 14% of 360 survey respondents
planning to implement them this year and nearly 40% planning to evaluate them
this year (in addition to the 7% who already have them in place). Those numbers
mean that right now Many CIOs could use help in comparing SSD vs. HDD and determining what value they'd
get from implementing SSD to fix performance problems. This is a role that's
tailor-made for an operation's manager and represents an excellent value-add
opportunity.
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Today's cost savings increase cost of doing business

In
these economic times, CIO and CFO are tempted to have their companyÂ’s employees
to hang on to their desktop and notebook computers for a couple of years beyond
the usual three-year life cycle. This way they hope to avoid the capital expense
of replacing them. However, knowledgeable professionals have data that shows
that as a false savings.
Four
to five years after a laptop has been put in service they often are more trouble
than they are worth. The reasons are simple, the longer a laptop or a
desktop is in service the greater the chance that they will need for repair, an
upgrade of an internal card, an upgrade in memory, and a new OS.
After
the three years, hard drive failures go up dramatically, as do problems with
keyboards, screens, and batteries. In addition, the outdated notebooks will
cost an organization in lost end-user productivity, since a machine that is two
generations behind current models takes longer to boot up and runs
sluggishly.
When
CIO and CEO look to trim costs, care needs to be take so that long term
productivity is not impacted. In addition, if employees feel they are not
productive because of "technology', once the economy improves they will find
better jobs where the technology is more current..
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Availability of e-mail a business continuity issue
Availability of e-mail for business continuity
and associated data can impact an organization's ability to make or break
a profit objectives -- as well as retain or lose customers. In today's
economy, the importance of e-mail takes on new meaning. Recovery time and
recovery point objectives (RTOs and RPOs) are no longer general rules. The
Exchange administrator's ability to meet or exceed the proverbial lines in the
sand, in terms of time to recover and the age of the data recovered, can mean
the difference between gainful employment and prepping for a job interview.
Questions that you need to have answers to are:
- What is the the impact of e-mail downtime on today's business,
- What are the types of potential failures -- both the common and the
not-so-common along with the general probability of occurrence, and
- How do you plan to mitigate the impact of these challenges to ensure
adequate levels of protection for your e-mail
environment.
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Backup and Retention a DRP issue
Traditional storage environments have many of the same problems as
distributed server farms: applications are tied to physical devices, making any
response to changing needs both disruptive and time-consuming; capacity
utilization is low; and many maintenance activities require application
downtime. The simple and straightforward solution is storage virtualization, which
decouples applications and data from the underlying physical devices. Storage
virtualization simplifies storage management, as only a single set of tools are
required for a given virtualized set of similar devices, such as managing a set
of disk systems.
For IT departments charged with delivering greater business value in the
face of unprecedented data growth, storage virtualization is a very attractive
way to control costs, improve
performance and maximize resource utilization.
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Security Predictions
2009 began with the biggest data breach in history. Wonder what
could possibly be in store this year? The experts have spoken and have issued
their astute security predictions for the New Year:
- Increased funding security budgets
- New compliance regulations created and enforced by
congress
- New problems with mobile security: new mobile phone worms and
Trojans
- A new key area of competition: Cloud computing
- Growth in desktop virtualization
Security Manual Template Policies and
Procedures
ISO 27000 (27001 & 27002) - Sarbanes-Oxley -
PCI - Patriot Act - HIPAA Compliant

This Security Manual for the Internet and Information Technology
is over 240 pages in length. The template is compliant with ISO 27000
(formerly ISO 17799), Sarbanes-Oxley, Patriot Act and HIPAA and includes a PCI
DSS Audit program. All versions of the Security Manual template include both the
Business & IT Impact Questionnaire and the Threat & Vulnerability
Assessment Tool (both were redesigned to address Sarbanes Oxley
compliance). In addition, the Security Manual Template PREMIUM
Edition contains 16 detail job descriptions that apply specifically to security
and Sarbanes Oxley.
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more information
PCI-DSS is a global requirement
Although the Payment Card Industry Data Security Standard (PCI
DSS) has become a global requirement, many organizations are lagging in
compliance. For many companies, regulatory compliance can already be an
overwhelming and confusing area to navigate, and the need to comply with the PCI
DSS might feel like yet another burden. The PCI-DSS compliance kit meets fully
meets enterprise compliance requirements.
The PCI DSS security requirements apply to all “system
components.” A system component is defined as any network component, server, or
application that is included in or connected to the cardholder data environment.
The cardholder data environment is that part of the network that possesses
cardholder data or sensitive authentication data. Network components include but
are not limited to firewalls, switches, routers, wireless access points, network
appliances, and other security appliances.
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Data deduplications impacts IT budgets
Data deduplication is not just altering what media companies use as backup
targets; it dramatically affects operating efficiencies, simplifies remote
office data protection, and makes disaster recovery significantly more
affordable and realistic for a much greater percentage of the overall market.
Its advent is not unlike other storage innovations where market leadership was
not necessarily determined by a technology capability, but rather the true
achievable business benefits brought about by the entire solution.

Storage is more than a mainframe peripheral and as such has a profound impact
on the entire IT industry and IT budgets in particular. Vendors are now poised
to make a major impact by illuminating a series of expensive problems within
storage environments caused by an endless array of duplicate data sprawl. CIOs
and IT professionals now realize they do not have to keep buying more and more
storage capacity as there are more efficient ways to store and manage
information - especially in secondary storage environments.
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ITSM is part of the necessary infrastructure cost of IT
IT Service Management and technical
support of customers is still seen by many organizations as a necessary evil,
one of the many costs of doing business. And while providing support does add a
line to your balance sheet, it also creates a multitude of opportunities to
cultivate relationships that maintain your customer base and even grow it.
 
The crux of the matter is this: Technical support should no longer be
perceived as a pricy "fix-it shop around back"; technical support has grown into
a revenue-generating, company-strengthening powerhouse right in the heart of the
organization. With the right tactics and technology, your support center can
realize its full potential by becoming an essential, strategic component of your
organization's success. Just as a surgeon needs the proper tools to perform
operations, so, too, must support center representatives have the proper tools
to get their jobs done efficiently and cost-effectively.
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IBM Will Leave 500 Call Center Jobs in the US
IBM is taking advantage of tax rebates in Colorado, and hiring
500 customer service call center workers over the next five years. The
workers will work outside of Denver in Boulder.
 The 500
jobs will come between now and 2014. IBM qualified for the rebates after passing
environmental and community standards. The company retrofitted 22,000 square
feet of space in a 62,000 square-foot space.
Call center job salaries in the area range from $23,000 to
$38,000 a year.
The executive director of the Boulder Economic Council, said the
expansion shows IBM's stake in staying in Boulder. "What it really indicates to
us is that IBM corporate is feeling like Boulder is a key site for their
operation," she said. "That says that IBM supports this site in the long run."
Draper said the 500 jobs being created "probably aren't going to be the
highest-paying jobs in the county by any means," but they will still be good
jobs that come with training and stability.
IBM has taken a lot of heat in 2009 from its union and former
employees after shedding an estimated 10,000 jobs. The exact figure of layoffs
this year is not known, as IBM does not publicly announce its restructuring or
job cuts, but former employees have well documented the occurrence of layoffs.
Many workers have been forced to train employees in Asia and other countries who
replaced many employees in North America.
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Holiday on-line spending up due to reduced prices and sales
U.S. online
holiday spending has risen 3
percent this holiday season, but shopping online slowed over the weekend after
the special deals and discounts offered by retailers on Cyber Monday ended.
Cyber Monday refers to the Monday after the U.S. Thanksgiving
holiday when retailers, ranging from Wal-Mart Stores Inc to Amazon.com Inc offer
deep discounts or limited-time only deals on their websites to lure holiday
shoppers.
Overall, Americans plan to spend an average of $1,096 on holiday
gifts this season, up $207 from last year -- the largest year-on-year increase
since the boom shopping season in 1999, the last time this annual survey hit the
$1,000 mark.
Spending plans don't guarantee a strong shopping season; actual
consumer spending can depend on the prices and products people see in the
stores, the effect of marketing campaigns and economic conditions as they
develop. But robust spending plans are surely a good sign.
The National Retail Federation raised its holiday shopping
forecast, projecting 6 percent growth in sales over last year, up from its
September forecast of a 5 percent increase. NRF said this was its first-ever
mid-season adjustment in a holiday sales forecast; it cited strong retail sales
in October and falling gasoline prices.
For the first 36 days of the November-December holiday season,
online holiday spending reached nearly $16 billion, up 3 percent from a
year ago. For the week ending December 6, online holiday spending rose 3
percent to $4.6 billion.
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Black screen replaces blue screen of death
On Nov. 10, Microsoft released 15 patches for
vulnerabilities in Windows, Windows Server, Excel and Word. Microsoft was
likely just trying to fortify the security of the operating systems
when it inadvertently made the error in its patches. Microsoft's security
patches appears to be causing some PCs to seize up and display a black screen,
rending the computer useless. The patches appear to make some changes top
particular registry keys. The effect is that some installed applications are not
aware of the changes and do not run properly, causing a black screen
The problem affects Microsoft products including Windows 7,
Vista and XP operating systems, said the CEO and CTO for the U.K. security
company Prevx.

The Security
Manual for the Internet and Information Technology is over 220 pages in
length. All versions of the Security Manual template include both the Business
& IT Impact Questionnaire and the Threat & Vulnerability Assessment Tool
(both were redesigned to address Sarbanes Oxley compliance). In
addition, the Security Manual Template PREMIUM Edition contains 16
detail job descriptions that apply specifically to security and Sarbanes Oxley,
ISO 27000 (ISO27001 and ISO27002), PCI-DSS, and HIPAA. Data
Protection is a priority.
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more information
Failure points in data security identified by Janco
Every employee, contractor, and associate that uses e-mail and
the Internet is a potential point of failure of every enterprise. That
point may become a leak, either purposely or inadvertently. A worker who was
passed up for a raise or laid off may, in a fit of anger, share some
embarrassing information with the press or forward sensitive plans to a
competitor. Security
policies and procedures are must for every enterprise.
Instant messaging exchanges can be used to sneak files or secrets
to outsiders. Employees and contractors often retain their "friend lists" as
they move from one department (or company for contractors) to another, or from
one employer to the next. Colleagues who IM one another every day could be
working for competing firms, and a careless response to "what are you working on
lately?" can be disastrous.
Many hack attempts use social engineering to infiltrate
corporate networks. An e-mail that seems to be from your IT administrator and
requests your login info seems harmless enough, until the hacker at the other
end gains entry. The issue is one of education and awareness, and unsuspecting
employees become, in essence, potential threats.
Many employees do not take safe data handling practices to
heart. They will copy work files onto USB drives or portable hard drives,
or even e-mail them to their personal accounts for retrieval from home. This
sort of routine activity can place sensitive data at risk, especially
considering how easy it is for a small USB key, a smart phone, or a laptop to be
misplaced or stolen.
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Windows 7 has tools to improve ITSM and SOA
Help in solving problems now is easier with Windows 7 - ITSM is improved.
Solving problems unique to a machine can be an arduous task for
both the end user and the help desk. Windows 7 introduces the Problem Steps
Recorder - a screen-capture tool that allows the end user to record the problems
theyÂ’re having, step by step. ItÂ’s as simple as hitting "start record" then
adding in comments as needed. A HTML-based file converts to a .ZIP folder, which
is easily passed on to the help desk. The program is accessible from the Control
Panel under "Record steps to reproduce a problem" or run psr.exe from
Explorer.
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Security threats are on the rise and they are costly
Companies as well as individuals need well defined
security policies and
procedures to combat secrutiy threats.
In a report that was recently published it was
estimated that breaches cost companies between $90 and $305 per lost record.
This includes notifying customers, hiring contractors to fix computer systems,
fines and lost business. In addition, over 95 percent of network attacks are
entirely financially motivated. This is different than two or three years ago
where it may have been a college student who wanted to crash your computer.
Threats today burrow deep in computers and hide. They are a lot less visible
today.
Indeed, the new threats are much more sophisticated
than those security experts had foiled in the past. The easy things - viruses,
Trojans and worms - are generally stoppable by most firewalls or certainly
inline intrusion prevention. But now, hackers and the organizations that fund
them have upped the ante for gateway and network
security.
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Delta Air Lines sue for allegedly hacking e-mail accounts
Delta
Air Lines is being sued and seeks a minimum of $11 million in damages for
allegedly hacking the e-mail account of a passenger rights advocate who supports
legislation that would allow access to food, water, and toilets during long
delays on the tarmac.
The executive
director of Flyersrights.org, alleges Delta obtained sensitive e-mails and files
and used the material in an attempt to derail the "Airline Passenger's Bill of
Rights of 2009," which is pending before Congress. If the bills are passed, airlines could
lose as much as $40 million in revenue and spend much more to comply, the
lawsuit contends. The bills would allow passengers to deplane if they have been
delayed on the tarmac more than three hours. They would also be entitled to
clean air and access to medical
treatment.
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New notebooks faster and green
New notebook trends include:
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The
next generation of chips for notebooks
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Mobile-oriented features in Windows Vista and XP
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Embedding wide-area broadband capabilities
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"Ultra-light"
notebooks, Ultra-Mobile PCs (UMPCs) and other mobile
devices
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"Green"
notebook-related initiatives by vendors in manufacturing, use, and post-use
stages.
More
Processing Power
For
notebooks, the continued improvement in CPUs - the "brains" of the system
- means doing more work faster. It also means using less energy (and not
costing more than their predecessors). Intel's newest CPU family for notebooks,
desktops, and servers has Core 2 Duo processors and the latest 45-nanometer (nm)
process technologies. The processors offer nearly twice the density of Intel's
older 65nm approach. That translates into more than 400 million transistors for
dual-core processors and more than 800 million for quad-core, providing faster
processing and less energy use. It also adds to energy
efficiency.
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Browser Twelve Year Trend - Released by Janco
Janco has just updated its web site to include a chart
that provides a view of browser market share trends from 1997 to 2009.
This is the most compressive set of data that is available. Mr.
Janulaitis, the CEO of Janco Associates said, "Our data has been used by all of
the major browser providers as well as the courts in suits by various
governmental agencies as well of individual companies.
Browser Twelve Year Historical
Trend

The full study was produced with data
through August 2009. See a full copy of the press release here.
The Browser Market Share and Operating System
Market Share White Paper data is by month starting in September 1997 through the
August 2009. The data sampled is
internationally based (Just under 50% of the data points sampled are outside
of the United States).
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Medical students violate HIPAA laws
In a survey of
medical colleges, 60% reported incidents of medical students' posting
unprofessional content online. Thirteen percent reported that students had
violated patient confidentiality in postings on social networking sites.
Below is a summary of the results of the study by the Journal of the American
Medical Association.
(JAMA) Sixty percent
of US medical schools responded (78/130). Of these schools, 60%
(47/78) reported incidents of students posting unprofessional online
content. Violations of patient confidentiality were reported by 13%
(6/46). Student use of profanity (52%; 22/42), frankly discriminatory
language (48%; 19/40), depiction of intoxication (39%; 17/44), and
sexually suggestive material (38%; 16/42) were commonly reported.
Of 45 schools that reported an incident and responded to the
question about disciplinary actions, 30 gave informal warning (67%)
and 3 reported student dismissal (7%). Policies that cover
student-posted online content were reported by 38% (28/73) of deans.
Of schools without such policies, 11% (5/46) were actively developing
new policies to cover online content. Deans reporting incidents
were significantly more likely to report having such a policy
(51% vs 18%; P = .006), believing these issues could
be effectively addressed (91% vs 63%; P = .003), and
having higher levels of concern (P = .02).
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